We want you to feel confident when shopping with us. If an item arrives faulty, defective, or incorrect in size, style, or color as your order, you may request a full refund or replacement within 14 days of receiving your order. We take full responsibility for the quality of our products and will cover all related costs in these cases.
For returns or exchanges not caused by a product issue, customers are responsible for the return shipping cost. If preferred, we can arrange a replacement instead of a refund once the returned item is received and inspected.
To request a return, please contact our Customer Service team at eegenstudio@gmail.com with your order number, name, and reason for return. We will guide you through the process and provide detailed return instructions.
All returned items must be unused, in their original packaging, with all tags and labels attached. Customers are responsible for return shipping fees unless the item is faulty or incorrect.
Once your return is received and inspected, refunds are typically processed within 7–10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
If you need to make changes or cancel your order, please contact us at eegenstudio@gmail.com within 24 hours of purchase. We’ll do our best to accommodate your request before the order is prepared for shipment. Once an order has entered processing or dispatch, changes may no longer be possible. In rare cases where cancellation is approved after preparation, a small 10% handling fee may apply.