Return & Refund Policy

Note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs (stained or uncleanable, dirt, etc.) of use or damage, and have their original tags attached. Hygiene and our customers’ safety are highly important, so all items are inspected upon their arrival and returned.

The same exclusions apply to our Returns Guarantee for the right to a refund. The following products thus cannot be returned under the Returns Guarantee (unless defective):

• - Sales items shown with crossed-out original price;
• - Sales items that are Final Sales
• - Customized items; 
• - Pre-Order items; 
• - Swimwear (Bikini, swimsuit); 
• - Underwear;
• - Accessories/Jewelry;
• - Shoes;
• - Bags/handbags;
• - Gift items, gift cards.

Eegen does not offer a return label. Under the original condition, customers are expected to be responsible for the return cost or any additional costs incurred during the procedure. You can return via any shipping unit that provides the shipment service at your location. To guarantee your return process, please follow our policy and kindly provide the tracking code when you have dispatched the parcel.

Please bear in mind that any parcel that does not follow our return instruction process will be refused. Eegen cannot guarantee your item will be found and returned/refunded, and no compensation is provided for incorrect items sent to Eegen. Thus, please ensure you have sent a return request and received the approval email, which includes the return instruction.

We are not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (which is not always possible) and you would like them returned to you, we may ask you to cover the delivery cost.

*Please be aware that all unidentified returned items will be at Eegen’s disposal after 30 days from the date of return arrival

We will not accept the return if we notice an unusual pattern or returns activity that does not comply with our Return Policy, or returning item(s) are different from the original return requests, or the items returned don't match what you had ordered, then we might have to decline your parcel.

Under certain circumstances, we might have to deactivate your account and any associated accounts to prevent repeat unrightful actions and ensure fairness among our customers.

*If this happens to you and you think that the action was taken without your awareness or a mistake, please get in touch with Customer Service at support@eegennstudio.com and we will be happy to discuss it with you.*

Under certain circumstances, your order is undelivered and sent Back/Returned to the sender for the following reasons:

• - Cannot contact recipient
• - Incorrect recipient information
• - Unpaid Import Duties & Customs
• - Refused Delivery

We will try our best to work this out and provide you with the most appropriate support that complies with our policy. Depending on each particular case, you might have to pay a re-shipping fee and/or Import Duties & Customs. We will contact you once we are notified about the above issue and provide you with relevant instructions.

*Please be aware that all Back to sender/Returned to sender items will be at Eegen’s disposal after 30 days from the date of returning arrival