Orders are typically delivered within 10–15 business days, depending on your location. Each piece is prepared with care and quality-checked before dispatch to ensure it arrives in perfect condition. Our team works closely with trusted couriers to provide reliable international delivery.

If you require an update or estimated arrival date, please contact our customer care team — we’ll be happy to assist. If you need faster delivery, please contact us before placing your order and we’ll do our best to accommodate based on current production and courier availability.

Delivery schedules depend on our logistics partners in each region. Some may deliver on weekends or public holidays, while others operate only on business days. If a delivery attempt is made when you’re unavailable, the courier will reschedule for the next working day.

Once an order is placed, it enters our preparation and quality-check process, which ensures every piece meets our standards before dispatch. While we cannot always guarantee expedited delivery, please contact our customer care team if you have a specific deadline. We’ll review your order status and do our best to accommodate your request whenever possible.

Delivery times vary depending on your location and the courier service. Once your order has been dispatched, we’ll share tracking information if available from our logistics partner so you can monitor its progress. For any updates or assistance, please contact our customer care team.

We apologize that we are not able to give you an exact date and the time of delivery. However, you may locate your order online 24/7 using our Order Tracking page at your convenience.

If you are unavailable at the time of delivery, our courier will usually attempt re-delivery or contact you to arrange another time. Each shipping company has its own policy for the number of delivery attempts, so we recommend checking your tracking information or contacting the courier directly for updates.

Please note that we are not responsible for lost or returned packages if the courier is unable to complete delivery after multiple attempts.

If you’ve entered an incorrect shipping address, please contact us as soon as possible with your order number and the correct address. We’ll check if the order is still being processed and whether an update is possible.

If the order has already been shipped, we’re unable to change the address or send a replacement. In this case, please monitor your tracking details and contact the courier directly to request redirection if available in your area.

If you received an incorrect item, please contact us immediately with your order number and photos of the item you received. We’ll review the issue and arrange a free return or replacement as soon as possible. Please ensure the item remains in its original packaging with all labels and tags intact.

We take product quality seriously and stand behind every item we ship. If you receive a faulty or defective product, please contact us immediately with your order number and clear photos of the issue. Our team will review the case and arrange a free return, replacement, or refund as appropriate. Please keep the item in its original packaging with all tags and labels intact.